Use of this website

The terms of conditions set out how you may use our website and by accessing the website, you agree to these terms.

If you do not agree to these terms and conditions, you should not use the website.

Please read all terms of use prior to using the website and save and/or print out a copy of these terms for future reference.

Definition of terms

The customer signifies any person (s), firm, company, business, and/or persons acting on their behalf who are doing business with HH Muckers Limited.

Inert waste signifies soil, clay, stone, bricks, concrete or rubble.

Mixed waste signifies non-hazardous- domestic, trade, commercial, builders or industrial waste material.

Prices

All quotes are based on the information the customer supplies. HH Muckers Limited reserves the right to change the price if the information supplied is incorrect.

Hire periods

Unless otherwise stated, a grab lorry is allocated to load within half an hour on site. Any time spent over and above the allocated time will be charged at our standard waiting time charge of £50.00 per hour (or part thereof) + VAT.

Collection

HH Muckers Limited will not be liable for late collection. A late collection does not entitle the hirer to cancel any order or part order. Nor does it entitle the customer to claim any compensation.

Damage risks and responsibilities

When delivering or collecting off the public highway, it is possible that damage can occur to the ground surface of your property. If you ask us to proceed off the public highway, it must be clearly understood that it is at your request and your responsibility.

HH Muckers Limited accepts no liability for damage claims arising from vehicles delivering/collecting off the public highway.

Access

The customer will be responsible for providing free access to and from the site.

Hazardous materials

No hazardous materials must be loaded onto our vehicles, including but not limited to, asbestos, liquids, pyrotechnics, paints, solvents and plasterboard. Materials of this type placed on our lorry could endanger our staff and will incur the customer additional charges or the material returned to your site.

Load capacity

Our grab lorry load capacity and weight is strictly governed by the Vehicle Operators Services Agency (VOSA) and our grab lorries will only be loaded to the maximum weight permissible for each vehicle.

Proof of delivery

As the customer may not be present upon arrival of the grab lorry, a customer’s signature is not required on any documentation for proof of delivery or collection of materials. However, all hire terms and conditions still apply.

Website pricing

We reserve the right to amend/change any of our prices at any time without notice.

Refund policy

Internet & telephone bookings

This policy applies to goods and services ordered through the website of hhmuckers.com, or over the telephone when any payment has been made.

We will provide a credit note for any orders of our services that are cancelled as long as a minimum of 24 hours notice is given prior to the date of hire or delivery. We reserve the right to charge for a wasted journey should our driver arrive at the delivery address, but the lorry is turned away.