Use of this website
The terms of conditions set out how you may use our website and by accessing the website, you agree to these terms.
If you do not agree to these terms and conditions, you should not use the website.
Definition of terms
The customer signifies any person (s), firm, company, business, and/or persons acting on their behalf who are doing business with HH Muckers Limited.
Inert waste signifies soil, clay, stone, bricks, concrete or rubble.
Mixed waste signifies non-hazardous- domestic, trade, commercial, builders or industrial waste material.
All quotes are based on the information the customer supplies. HH Muckers Limited reserves the right to change the price if the information supplied is incorrect.
Unless otherwise stated, a grab lorry is allocated to load within half an hour on site. Any time spent over and above the allocated time will be charged at our standard waiting time charge of £50.00 per hour (or part thereof) + VAT.
HH Muckers Limited will not be liable for late collection. A late collection does not entitle the hirer to cancel any order or part order. Nor does it entitle the customer to claim any compensation.
Damage risks and responsibilities
When delivering or collecting off the public highway, it is possible that damage can occur to the ground surface of your property. If you ask us to proceed off the public highway, it must be clearly understood that it is at your request and your responsibility.
HH Muckers Limited accepts no liability for damage claims arising from vehicles delivering/collecting off the public highway.
The customer will be responsible for providing free access to and from the site.
No hazardous materials must be loaded onto our vehicles, including but not limited to, asbestos, liquids, pyrotechnics, paints, solvents and plasterboard. Materials of this type placed on our lorry could endanger our staff and will incur the customer additional charges or the material returned to your site.
Our grab lorry load capacity and weight is strictly governed by the Vehicle Operators Services Agency (VOSA) and our grab lorries will only be loaded to the maximum weight permissible for each vehicle.
Proof of delivery
As the customer may not be present upon arrival of the grab lorry, a customer’s signature is not required on any documentation for proof of delivery or collection of materials. However, all hire terms and conditions still apply.
We reserve the right to amend/change any of our prices at any time without notice.
Internet & telephone bookings
This policy applies to goods and services ordered through the website of hhmuckers.com, or over the telephone when any payment has been made.
We will provide a credit note for any orders of our services that are cancelled as long as a minimum of 24 hours notice is given prior to the date of hire or delivery. We reserve the right to charge for a wasted journey should our driver arrive at the delivery address, but the lorry is turned away.